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Jennifer Craft Morgan

Associate Professor    

Ph.D., University of North Carolina-Chapel Hill
M.A., University of North Carolina-Chapel Hill
B.A., Franklin and Marshall College


Dr. Jennifer Craft Morgan joined the faculty of the Gerontology Institute in the Fall of 2012. Her research focuses on jobs and careers, attempting to understand how policy, population, workplace and individual level factors shape how work is experienced and how work is organized. Dr. Morgan uses a life course perspective paying particular attention to issues of social stratification related to aging and gender. Her work ties research, education and service together by focusing on the translation of lessons learned. This translation of research into lessons and tools serves to help stakeholders, such as employers, program implementers, and workers, to build evidence-based solutions to pressing problems.

Dr. Morgan has extensive experience leading teams in funded research. She recently concluded her role on two funded projects in workforce aging. The UNC Evaluating Innovations in Nursing Education (funded by the Robert Wood Johnson Foundation) sought to understand the role of state-based loan repayment and scholarship programs in the recruitment and retention of Nurse Faculty (an older than average profession). As lead evaluator for the NC Personal Home Care Aide State Training Program funded by HRSA, Dr. Morgan’s team abstracted the lessons learned and assessed the impact of the NC training model on direct care worker trainees.

Dr. Morgan was also lead co-principal investigator, with Thomas R. Konrad, PhD for the Evaluation of the Jobs to Careers: Transforming the Front Lines of Health Care Program. Jobs to Careers was a national initiative of Robert Wood Johnson Foundation in collaboration with the Hitachi Foundation. Jobs to Careers sought to establish systems that train, develop, reward, and advance current frontline health and health care workers to improve the quality of care and ensure the quality of services provided to patients and communities. In related work, she has completed a project with the Health Work Force Institute at the Washington State Hospital Association and funded by the Hitachi Foundation to document the work of pioneer hospitals and health systems who are investing in career advancement and ‘grow your own’ strategies for frontline health care workers.

Dr. Morgan has recently received a new grant from the Hitachi Foundation to extend this program of research. Drs. Morgan and Mingo are collaborating with researchers at UCLA School of Public Health and University of Akron to assess the impact of the care team redesign that focuses on improving the skills and career opportunities on patient outcomes and business value.

Dr. Morgan is also collaborating as a co-investigator and field researcher on Dr. Kemp’s Convoys of Care where she brings her expertise on paid care work to better understand and ultimately support care partnerships to support aging in place strategies for older adults.

Dr. Morgan also serves as lead evaluator for a Byrdine F. Lewis School of Nursing and Health Profession’s grant to improve interprofessional education within and across the school led by Carol Grantham, PhD.




Book Chapters

Marshall VW, Morgan JC, and Haviland SB (2010) “Making a life in IT: Jobs and careers in small and medium-sized information technology companies.” In McMullin, JA and Marshall, VW (Eds.), Ageing and Working in the New Economy: Careers and Changing Structures in Small and Medium Size Information Technology Firms.  Northampton, MA: Edward Elgan Publishing, William Pratt House.

Haviland SB, Morgan JC, and Marshall VW (2010) “Career Development in Small Firms” In Ageing and Working in the New Economy:  Careers and Changing Structures in Small and Medium Size Information Technology Firms.  Northampton, MA: Edward Elgan Publishing, William Pratt House.

Dill JS, Morgan JC, and Kalleberg AL (2012) “Making ‘Bad Jobs’ Better: The Case of Frontline Healthcare Workers” In Warhurst C, Findlay P, Tilly C and Carre F (Eds.), Are Bad Jobs Inevitable? Trends, determinants and responses to job quality in the twenty-first century.  United Kingdom, Palgrave.

Morgan JC and Brandy Farrar (forthcoming) “Building Meaningful Career Lattices: Direct Care Workers in Long-Term Care” In Armenia A, Stacey C & Duffy M (Eds.), Caring on the Clock: The Complexities and Contradictions of Paid Care Work. U.S. Rutgers University Press.

Peer Reviewed Publications

Beck S, Moon TC, Laudicina RJ, Morgan JC.  Retaining experts: Retirement plans of clinical laboratory professionals. Clin Lab  Sci 2014;27(3):143-149.

Laudicina RJ, Moon TC, Beck S, Morgan JC.  Retaining experts: Retention incentives of clinical laboratory professionals. Clin Lab  Sci 2014;27(3):150-161.

Morgan, JC, Oermann MH, Pathman DE, Lynn MR, Konrad TR, Farrar BF, and Barmon C (2014) An Evaluation of State-Based Support for Service Programs Targeting Nurse Faculty. Nursing Education Perspectives In-Press. doi:

Marshall, JG, Morgan JC, Thompson CA, and Wells AL. (in press) “The impact of library and information services on patient care quality” International Journal of Health Care Quality Assurance.

Marshall, JG, Morgan JC, Klem ML, Thompson CA, and Wells AL. (in press) “The Value of Library and Information Services in Nursing and Patient Care” Online Journal of Issues in Nursing: A Scholarly Journal of the American Nurses Association.

Dill, JS, Morgan JC and Weiner, B. (2013) “Frontline health care workers and perceived career mobility: Do high performance work practices make a difference?” Health Care Management Review, first published ahead of print 8/13 as doi: 10.1097/HMR.0b013e31829fcbfd

Pathman DE, Goldberg L, Konrad TR, Morgan JC. (2013) “State Repayment Programs for Health Care Education Loans.” JAMA. 2013;310(18):1982-1984.

Morgan JC, Dill JS and Kalleberg AL. (2013)  “The quality of healthcare jobs: can intrinsic rewards compensate for low extrinsic rewards?” Work, Employment & Society.27 (5): 802-822.

Dill JS, Morgan JC & Marshall VM. (2013) Contingency, Employment Intentions, and Retention of Vulnerable Low-Wage Workers: An Examination of Nursing Assistants in Nursing Homes. The Gerontologist. 53 (2): 222-234.

Kelly, C, Morgan JC and Jason KJ (2013) “Home Care Workers: Interstate Differences in Training Requirements and Their Implications For Quality” Journal of Applied Gerontology. 32(7):804-832.

Pathman D, Morgan JC, and Konrad TR. (2012). “States’ Experiences with Loan Repayment Programs for Healthcare Professionals in a Time of State Budget Cuts and NHSC Expansion”.   The Journal of Rural Health. 28 (4): 408-415.

Chuang, E, Dill, JS, Morgan, JC, & Konrad, TR. (2012). “A configurational approach to the relationship between high-performance work practices and frontline health care worker outcomes.” Health Services Research, 47(4), 1460-1481.

Farrar B, Morgan JC, Chuang E, & Konrad TR. (2011) “Growing Your Own: Community Health Workers and Jobs to Careers.” Journal of Ambulatory Care Management. 34(3):234-246, 2011.

Chuang E, Jason K & Morgan JC. “Implementing Complex Innovations:  Factors Influencing Middle Manager Support.”  Healthcare Management Review: 36(4): 369-379, 2011.

Marshall JG, Rathbun-Grubb S, Barreau D, & Morgan JC. (2010) Issue Editors and Introduction:  Workforce Issues and Information Science, Part 2.  Library Trends 59:1-2.

Marshall JG, Morgan JC, Rathbun-Grubb S, Marshall VW, Barreau D, Moran BB, Solomon P and Thompson CA.   Toward a Shared Approach to Program Evaluation and Alumni Career Tracking:  Results from the Workforce Issues in Library and Information Science 2 Study.  Library Trends 59:1-2, 30-42, 2010.

Dill JS, Morgan JC & Konrad TR. Strengthening the Long-Term Care Workforce: The Influence of the WIN A STEP UP Workplace Intervention on the Turnover of Direct Care Workers. Journal of Applied Gerontology 29: 196-214, 2010.

Marshall JG, Marshall VW, Morgan JC, Barreau D, Moran BB, Solomon P, Rathbun-Grubb S, and Thompson CA.   Where are They Now? Results of a Career Survey of Library and Information Science Graduates.  Library Trends 58:2, 2009.

Morgan JC, Marshall JG, Marshall VW, and Thompson CA.   Designing and implementing a career retrospective web-based survey of Library and Information Science Graduates.  Library Trends 58:2, 2009.

Morgan JC, Farrar B, and Owens I.  Documenting Diversity among Working LIS Graduates.  Library Trends 58:2, 2009.

Patillo EJ, Moran BB, and Morgan JC.  The Job Itself: The Effects of Functional Units on Work Autonomy among Public and Academic Librarians.  Library Trends 58:2, 2009.

Morgan CH and Morgan JC.  The Effects of Entering the LIS Workforce in a Recession: North Carolina, 1964-2005.  Library Trends 58:2, 2009.

Marshall JG, Marshall VW, Morgan JC, Barreau D, Moran BB, Solomon P, Rathbun-Grubb S, and Thompson CA.  Where Will They Be in the Future? Implementing a Model for On-Going Career  Tracking of Library and Information Science Graduates.  Library Trends 58:2, 2009.

Lynn MR, Morgan JC, & Moore K. Development and testing of the Satisfaction in Nursing Scale (SINS).  Nursing Research 58(3): 166-174, 2009.

Morgan JC & Lynn MR.  Satisfaction in Nursing in the Context of Shortage. Journal of Nursing Management 17:  401-410, 2009.


Jennifer C. Morgan Curriculum Vitae